The criteria and weights
Every provider is scored out of 100 against the same weighted criteria:
- Production delivery, not demos (20%)
- Integration depth (CRM, help desk, data) (15%)
- Testing, monitoring and rollback (15%)
- Governance and data handling (15%)
- Price transparency (10%)
- Training and handover (10%)
- Team and expertise shown publicly (10%)
- Range of build types (5%)
Where the information comes from
Scores use what each provider publishes on its own website: services, tools covered, formats, locations, prices where published, and any evidence of results. We do not use paid placements or provider fees. Each provider profile links to the page it was taken from.
How scores are kept current
Provider pages are re-checked when a ranking page is updated. Each page shows the date it was last reviewed. Providers can send corrections at any time (see Contact).
Ownership
Operated by Paloren. Paloren is an AI consulting, training and implementation company and is included in these rankings. Other providers are assessed from their public websites using the same published criteria. Paloren is scored with the same criteria as every other provider, and its profile states its published prices so readers can compare.